Refund policy

RETURN AND REFUND POLICY

Last updated: August 20, 2026

Thank you for shopping with Divine Party Studio. Because many of our products are personalized, handmade or created specifically for your event, please review this policy before ordering.

CUSTOM AND PERSONALIZED PRODUCTS

Custom and personalized products are final sale once design work or production has started. We cannot accept returns or provide refunds for:

• Personalized party favors, apparel, homecoming mums or event décor
• Products made with customer-selected names, dates, photographs, colors, themes or wording
• Filled party favors or edible products
• Digital downloads, editable templates or completed digital designs
• Products approved through the proofing process
• Changes of mind, ordering the wrong size or providing incorrect personalization information

ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of purchase. A cancellation is not guaranteed if design work, material purchasing or production has already started.

After the 24-hour cancellation period, the order may no longer qualify for a refund. Any nonrefundable materials, completed design work or payment-processing costs may be deducted from an approved cancellation.

PROOF APPROVAL

When applicable, a digital proof will be provided within approximately 2–3 business days. Customers are responsible for carefully reviewing all names, dates, spelling, colors, quantities and other details.

Production begins after approval. Once a proof has been approved, Divine Party Studio is not responsible for errors that were visible in the approved proof. Changes requested after approval may require an additional fee and may extend the processing time.

DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately after delivery or pickup. If your order arrives damaged, defective or materially different from the approved design, contact us within three calendar days of delivery.

Email support@divineculture.shop with:

• Your name and order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping packaging, when applicable

If Divine Party Studio confirms that an error occurred on our part, we may provide a replacement, correction, store credit or refund, depending on the circumstances and event timeline.

MINOR VARIATIONS

Colors may appear differently between screens and printed materials. Handmade products may also contain slight differences in placement, color, sizing or finishing. These minor variations are not considered defects.

DIGITAL PRODUCTS

Digital products cannot be returned, exchanged or refunded after the files or template links have been delivered. If you experience a technical problem accessing your purchase, contact us for assistance.

CONTACT

Questions regarding this policy may be sent to:

Divine Party Studio
support@divineculture.shop
https://divineculture.shop