Shipping policy

SHIPPING AND LOCAL PICKUP POLICY

Last updated: August 20, 2026

PROCESSING TIMES

Divine Party Studio’s standard processing time is approximately 7–10 business days. Processing time begins after:

• Full payment has been received
• All required personalization information has been submitted
• Any requested photographs or files have been received
• The customer has approved the design proof, when applicable

Business days do not include weekends or holidays. Large, detailed or specialty orders may require additional time. Customers should place orders at least 1–2 weeks before their event, plus additional time for shipping.

Processing time and shipping time are separate.

PROOFING DELAYS

Proofs are generally sent within 2–3 business days when required. Delays in submitting information or approving a proof may delay production and delivery. Divine Party Studio is not responsible for missed deadlines caused by delayed customer responses.

SHIPPING

Available shipping options and estimated charges are displayed during checkout. Shipping estimates begin after production is complete and the carrier receives the package.

Carrier delivery dates are estimates and are not guaranteed. Divine Party Studio is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses or circumstances outside our control.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, the customer is responsible for any additional shipping charges.

Once an order has shipped, the delivery address may not be changed.

LOST, STOLEN OR DELAYED PACKAGES

If tracking shows that a package is still in transit, customers should contact the shipping carrier first. If tracking shows “delivered” but the package cannot be located, please check with household members, neighbors and the carrier.

Divine Party Studio will assist with an eligible carrier claim when possible but cannot guarantee reimbursement or replacement for packages confirmed as delivered.

LOCAL PICKUP

Local pickup may be available in the Dallas–Fort Worth area when shown during checkout or approved before ordering.

Customers will receive notification when their order is ready. Please do not arrive before receiving confirmation. Pickup details will be provided privately after the order is complete.

Orders must be picked up during the agreed pickup window. Divine Party Studio is not responsible for product damage or missed event dates caused by delayed pickup.

EVENT DEADLINES

Customers must provide the correct event date at checkout. Rush service is not guaranteed and may require an additional fee.

Placing an order close to an event date does not guarantee completion or delivery by that date unless Divine Party Studio confirms the deadline in writing.

CONTACT

Shipping and pickup questions may be sent to:

Divine Party Studio
support@divineculture.shop
https://divineculture.shop